trying to update & getting error FBBluetootherrordomain error 8

[barneyatb24fit]

Hi guys
I'm trying to setup a new surge. It says there is an update available. When I follow instructions I get this error:
(FBBlutoothErrorDomain error 8.)
When I press on "Try Again"  we go round in circles with the error repeating.
Phone has lets get started & configuration on it...
How do I resolve this issue?

[KarenDwithcats]

My husband bought me a Fitbit Surge for Christmas, and we cannot get past the "configuring" mode.  Battery is fully charged and the watch is paired and synced with my iPhone 8 Plus.  But I cannot install the software update (get a domain error 8 message), and the display on the Surge never changes from "Let's get started!" [ironic words, in this context] and "configuring."    Restarting the surge several times, and deleting it from the App and then adding it again, have no effect whatsoever.

We have sent an e-mail to Support but we are not optimistic.  What a disappointment.

[SteveH]

Check the following thread where someone got round this problem after contacting support:

https://community.fitbit.com/t5/Surge/FBbluetootherror-domain-error-8/m-p/2349522#M75197

[Birdrunnee]

That fix did not work for me.

---

@SteveH wrote:

Check the following thread where someone got round this problem after contacting support:

https://community.fitbit.com/t5/Surge/FBbluetootherror-domain-error-8/m-p/2349522#M75197

---

[CowGirl3]

Nope didn’t fix it for me either, very frustrating!

[FM11]

Having the same issues. Have you had any luck yet?

[Paddy_39]

Any luck yet in fixing this problem??

[CowGirl3]

I’ve tried everything that people have suggested on forums and nothing seems to be working, perhaps it is something to do with a Christmas over load 😂 am giving up for now, i’m going to try phoning customer services tomorrow and will let you know if I get a fix. Good luck everyone and merry Christmas 

[GingerSnap41]

Same thing happening here. I called CS, they couldn’t get it to connect. They are sending me a new Surge free of charge in 2 days. 

[NicolaPy]

This is rubbish! Wish I never had it now - left a really bad feeling about this! 

Ive tried everything all day and nothing worked - complete joke. What a waste of a present and money ! 

[CowGirl3]

Hello all,

Spoke to a lovely lady at Fitbit today she said it’s a problem engineers are working on but a way around it is to connect Fitbit to a different device (in my case windows 10) and then it is able to sync to iPhone after initial registration on different device 😊



Sent from my iPhone

[CowGirl3]

Hello all, spoke to lovely lady at Fitbit today, she told me this is a problem engineers are working on. A way around it is to register on a different device (in my case windows 10) once registered and updated you are then able to sync with iPhone 😊

[NicolaPy]

I’ve tried 3 different devices and nothing!
Taking it back and getting my money back, not worth the hassle !

Sent from Nicola's iPhone

[CowGirl3]

That’s such a shame, I love mine now it’s working, try phoning them 08000698505 they were very helpful and I wasn’t on hold at all

[barneyatb24fit]

Definitely get in touch with Fitbit. They have checked & tried updating there end for. I was getting really frustrated, but they were incredibly helpful. 

Conclusion is I have a faulty unit, so they are going to exchange it for me...

Dont be put off. All my friends say they are brilliant 👍

[Paddy_39]

Yeah I tried the pc and phone again but no joy. So annoying😡. Thanks for
the updates

[KateFitbit]

Thanks for your reports everyone. We are currently investigating reports of users trying to set up their Surge and see FBBluetoothError Domain Error 24/FBBluetooth Error Domain Error 8. You can follow updates on this thread on our iOS board. I'll be closing this thread for further comments.