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unable to swipe and no green lights but records everything anyway

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‎07-21-2016 06:00

‎07-21-2016 06:00

yesterday when I synched my Surge I noticed that the green lights at the inside stopped working and I could not swipe the screen anymore. I thought the battery was low and charged it overnight. This morning it was still the same. I put on the surge for a few hours and synched it again, it recorded everything, steps, heartrate, stairs correctly but still no green lights and still cannot swipe the sreen. I restarted the surge several times, checked it for firmware update but it is on the latest version. Can anybody help me on how to get the swipe function working again?

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‎07-21-2016 06:55

‎07-21-2016 06:55

If you have restarted it several times then I  would Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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