11-30-2017 13:51 - edited 11-30-2017 13:53
11-30-2017 13:51 - edited 11-30-2017 13:53
Hi All,
I previously had a Samsung Galaxy Note 5 and my fitbit account and MINDBODY app were synced perfectly. 2 weeks ago I got the Galaxy Note 8, tried to resync my fitbit account to the MINDBODY app and no such luck. I have been through absolutely every troubleshooting step with the support team at MINDBODY and no luck again.
I tried going back to my old phone to sync thinking that it was possibly the new phone or something but it happened again so its not the phone either.
I have attached some photos for you to see the issues I am having. You will see in the pics it says "couldnt connect to fitbit" and then it says "connected" but I can a
ssure you it is definitely not connected.
Has this happened to anyone else recently? How did you fix it?
Thanks 🙂
Answered! Go to the Best Answer.
12-11-2017 16:47
12-11-2017 16:47
I found the solution. Previously when I wanted to connect the two I would un-tick sharing weight, friends and profile. I just tried to connect it and left everything ticked and it connected. I am guessing it is the "profile" that needs to be ticked rather than sharing everything individually (activity and exercise, heart rate, etc.)
11-30-2017 14:25
11-30-2017 14:25
In the screenshot, What happens if you press the enable button to the right of mind body.
Changing the phone will not disconnect the accounts.
12-01-2017 01:04
12-01-2017 01:04
Hi Rich, thanks for your reply.
Do you mean in this section? Nothing changes Unfortunately 😞
12-02-2017 07:20
12-02-2017 07:20
Does it show as being connected here, if so then revoke access, wait 15 minutes and set it up again.
If this doesn't work you will have to ask mind body. Fitbit is not responsible for their connection.
12-10-2017 05:46
12-10-2017 05:46
12-10-2017 06:36
12-10-2017 06:36
Then mindbody needs to conttact Fitbit so that the two companies can troubleshoot together.
12-11-2017 16:47
12-11-2017 16:47
I found the solution. Previously when I wanted to connect the two I would un-tick sharing weight, friends and profile. I just tried to connect it and left everything ticked and it connected. I am guessing it is the "profile" that needs to be ticked rather than sharing everything individually (activity and exercise, heart rate, etc.)