restarting fitbit alta WITHOUT original charger

[tonif]

 Made a mistake and purchased a third party alta charger....... fitbit was keeping accurate counts BEFORE I got the new charger.  The old one became disengaged from the terminal and rendered useless.   I removed the devise as suggested and wanted to reset it.  BUT I have run into problems....I get as far as connecting to usb...BUT IT JUST SEARCHES and finds no connection.  Is that because of the third party cable? It's not finding a connection.    Is the obvious answer just buy a original fitbit charger?  

Thanks for reading.

Tonif

[MakMak]

Hi, @tonif! Are you saying that the new charger doesn't have a reset button on it?

Also, if you're within the warranty period for your tracker, you can get in touch with Fitbit Support and get your charging cable replaced.

[tonif]

No reset button. Got as birthday gift in June but didn't keep the paperwork.


Sent from my iPhone

[MakMak]

I would still suggest getting in touch with Fitbit Support. Explain the situation and they might still be able to help you out.

[WendyB]

I would buy a Fitbit charger.

I doubt very much Fitbit will replace a third party charger

[tonif]

I did just order one, Thank you.

Sent from my iPad

[BoxerBoi]

Unclasp and reclasp charger 3 times in a row.   If that doesnt work, unplug and replug the USD 3 times in a row (1/2 to 1 second intervals).

This worked for me after Fitbit help line told me the only solution was an official Fitbit charger.

Best of luck!

[BoxerBoi]

@tonif

ready my reply and spread the word! 🙂 

[Lauram7805]

This didnt work and instead now my watch will not turn on. Please help

[Natalia.A.R.]

Omg! I had the same problem:  had purchased a third party charger and your advice totally worked!!

thank you, it rebooted and is working again!

[ShankarVN]

You are my savior. Was about to order for an another charger. I have a 3rd party charger. I just reclasped it a few times in a row and it did reboot. Thanks mate