help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Activities not appearing on Strava

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-24-2015 11:29

‎05-24-2015 11:29

Hello, 

 

It's been over two months that I've integrated my Strava and Fitbit accounts. I have a Surge, and whenever I logged a run or bike activity it appeared on Strava after a few minutes. 

Today I logged a run on my Surge and, after several hours, it still did not appear on Strava. I ended up logging in manually by downloading the TCX file and uploading it to Strava. 

Is there something going on? This used to be flawless. 

Best Answer
3 REPLIES 3

‎05-24-2015 14:24

‎05-24-2015 14:24

Yeah. I have some runs that synced and some that does not. Very frustrating.
Best Answer

‎05-26-2015 03:47

In response to akosnitzky

‎05-26-2015 03:47

Same problem for me this morning. Bike ride not appearing on Strava when previously worked fine (last time Friday). Also have Fitbit Surge.

 

Can Fitbit comment on whether there is an issue?

Best Answer
0 Votes

‎05-27-2018 07:24

In response to elishacuthbert

‎05-27-2018 07:24

There definitely is an issue, this started after the update now only half of my activities have uploaded. You should be able to manually upload the Tcx file but now it’s not available. Says they are working on it! Very frustrating! 

Best Answer
0 Votes