help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Any solution to disconnect Onetouch?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-24-2023 17:30

‎09-24-2023 17:30

If you want to connect any glucose monitor, don't.  WHY?

Once you are connected,  google won't let you disconnect it and there isn't a way to delete the data or prevent data to be used by Google. Yes, it can't be used by Google ads directly (wink).

Please tell google to allow us to really disconnect and delete the data of google servers

 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-02-2023 09:05

‎10-02-2023 09:05

Go to Settings in your (updated) App
Tap Manage Features
Tap Blood Glucose tracking, and choose to turn off.

I just found this option this morning 10/2/23 after dealing with this same issue since March/April and going round and round a few times with support on it. I finally uninstalled my Fitbit app and decided recently I need to get back to monitoring everything and it was still popping up after reinstalling the app.
So far after making above change, I have not gotten an alert this morning, but know they were spaced out several hours before.

Hope this helps!

Best Answer
0 Votes

‎10-03-2023 06:28

In response to Mommalea27

‎10-03-2023 06:28

Update, I received a notification this morning 10/3 - so above does not fix it sadly.

Best Answer
0 Votes