03-09-2019
08:23
- last edited on
03-10-2019
10:22
by
LanuzaFitbit
03-09-2019
08:23
- last edited on
03-10-2019
10:22
by
LanuzaFitbit
Whenever i do exercise it logs in the fitbit app fine, i can also log calories from myfitnesspal and it syncs to the fitbit app easily, however it does not pick up the calories burned from fitbit. I know it is syncing since it says how many steps i have done from fitbit, it just doesnt show any calories burned. I have tried refreshing each app and closing them then refreshing again and it doesnt work. The only thing thatg gets the calories to log is when i revoke access from fitbit and completely reconnect the two apps, but i really do not want to have to do this every single time i burn any calories. I am on android.
Moderator edit: Clarified subject
03-10-2019 10:21
03-10-2019 10:21
Welcome to the Forums @iimogen.
Thanks for bringing this up and letting us know that revoking access and reconnecting helps.
I'll be moving this thread to the Third Party Integrations board as I think it is better suited for it.
In this case I'd recommend that you try getting in touch directly with MFP about what is going on. Given that the integration is developed by the third parties themselves and that the issue persists even after disconnecting and reconnecting, I believe that they should be able to determine what is happening.
Let me know if you have any further questions.