Calories on Myfitnesspal much higher for same exercise today

[carole0612]

I have done the same amount of steps today as yesterday, but the calories adjustment is about 300 higher - too high for the 13,000 steps. Usually get about 500 calories but at the moment it is showing 841 for exercise. Is anyone else seeing this and know how to fix it (apart from adding an extra 300 calories of food on MFP)?
Thanks,
Carole

[morty11]

Such a long time

Sent from Mobile

[bitfat_]

Good lord

[Lsweet]

I got this link from a chat on MFP, this isn't surprising

https://www.tomsguide.com/wellness/smartwatches/google-just-killed-off-fitbit-smartwatches-and-nobod...

[Spookiekabuki]

Pixel still runs off Fitbit's app, so hopefully this means anyone with a device will have the connection, and they are simply moving their watch department to the Pixel brand

[bitfat_]

I think it is fixed!

[alexisxsays]

Looks like it for me too!

[carole0612]

I will reconnect my fitbit to MFP then to see!

[Val_R]

So today, I wake up, and MFP says I have 243 steps, and DEDUCTED 128 exercise calories for the day from my BMR. So instead of 1450 calories for the day, now it’s 128 calories less, instead of 128 more. Also, where does that 128 calories come from?  
I just bought my Charge 6 so I don’t want to throw it away yet. But this is not how it’s supposed to work with apps. It has been about 19 days since it has not synched properly with MFP. I MFP daily to monitor food calories. If Charge doesn’t work with MFP, it’s useless to me.

[CindyNMNB]

Try disconnecting, then reconnecting your Charge 6.

[bitfat_]

What do you mean by BMR? Are you talking about your base goal which you have set to your BMR or something? Could you show a screenshot?

[alexisxsays]

That's on the MFP side - you can turn off negative calorie adjustments there. 

https://support.myfitnesspal.com/hc/en-us/articles/360032272152-Should-I-turn-on-Negative-Calorie-Ad...

[Mssbethy]

It looks like it’s fixed on my side too!

[amy.juan.h]

Working right today!!

[Spookiekabuki]

I do not think its fully fixed. I am still seeing issues with data syncing and workouts being added. Keep an eye on your data, I'd be surprised if it's fully back to working. 

[JuanFitbit · Accepted solution]

Hi everybody ! Thank you for your messages and reports. 

I've been informed that this should be solved by now. 
Please make sure that you have the latest Fitbit and MyFitnessPal apps installed. 

Then restart your phone (off/on)

[bitfat_]

Could we get a comment from the company? What happened? Why did it take so long to fix?

[Spookiekabuki]

I can assure you that it is not fully resolved, at least according to my own account 

[morty11]

It hasn't. It's broken still and useless
Taken a whole month.
Whays the alternative ? Need to leave fitbit asap now

Sent from Mobile

[morty11]

It's not fixed for me. Still ongoing broken

Sent from Mobile

[JuanFitbit]

@bitfat_ , Thank you for your message. 

@Spookiekabuki @morty11 , Thank you for your replies and confirmation. 

Could you please describe, what is still not working as expected?
If possible could you add screenshots to your reply?

The more info you can provide, the better can our team investigate what still needs to be corrected.