Calories on Myfitnesspal much higher for same exercise today

[carole0612]

I have done the same amount of steps today as yesterday, but the calories adjustment is about 300 higher - too high for the 13,000 steps. Usually get about 500 calories but at the moment it is showing 841 for exercise. Is anyone else seeing this and know how to fix it (apart from adding an extra 300 calories of food on MFP)?
Thanks,
Carole

[ChemProf]

I suspect that in the morning Fitbit is crediting everyone with their BMR calories for the day which is why we all wake up with over 1200 calories of "exercise" credited to us. Then if you actually exercise or even just move around, additional calories get put in. By the end of the day, you will have used all your BMR calories so that's why it all evens out by midnight. Fitbit must just assume that we all will burn at least our BMR so gives us credit to eat that amount even if we are sedentary. I don't like it, but at least if I look back to previous days it seems that things are ok.

[CindyNMNB]

I hope my BMR is more than 875K. I haven't tried leaving the extra Burn Calories in -- I delete the whole thing -- because it freaks me out.

[morty11]

Yep still not fix. Annoying this. Still ongoing for weeks feel like just giving fitbit up ans moving to samsung now . So bad

[Val_R]

I’m having the same issue and getting frustrated. It started last week. If it’s not fixed soon, I’ll be trying a different app. I’m sick of problems with Fitbit.

[amy.juan.h]

Anybody awake in the troubleshooting department? This is getting old!

I mean, it would be great if I actually could burn 800 calories before getting out of bed, but really. 

[CliveGW]

I am getting close to reluctantly ditching my Fitbit Inspire 3 because of this issue. I can't believe Fitbit/Google are taking the issue seriously, given the time the issue has been live. Perhaps more people threatening to abandon their devices might get them onto the problem with a bit more focus and energy? 

[Mackynz]

@LizzyFitbit @AndreaFitbit - tagging you since you seem to be the only active folks on the forums anymore.

Could we please get an update on this outage? https://status.fitbit.com/incidents/D6j3uhKPGKKsJjNoxsp7

We're coming up on the second week of radio silence other than an acknowledgement that there is a problem. The Third-Party Integrations forums are full of these types of posts. Many of us were driven to third-party solutions when Fitbit killed the web dashboard, and now even that is being messed up.

[Mssbethy]

Is there any pressure we can bring to bear? Is there an official complaint filing place, or somewhere we can call?

[Amy_K_76]

OK, at least I know I'm not crazy.  I just came here to post about this bug.  It started last week, about Mondayish.  It adjusted itself later in the day a few days but not any longer.  I'll just wait for the fix and hope it's not too much longer because tracking is much harder now.

[CindyNMNB]

FitBit has been bought by Google. It will be difficult to be heard, I would think. Bravo if you can.

[Lori9999]

Same problem with My Fitness Pal for nearly two weeks now.  This is ridiculous.  When will you fix this Google?

[Blakeypoo]

I hit up Fitbit’s chat support and the best ETA I could get out of them was “they hope to have it fixed in the next few weeks.”

At least they recognize an issue, but I’m not getting the warm and fuzzies about this.

[amy.juan.h]

The problem doesn't actually disappear just because mods make the complaint threads disappear. Just sayin'.

[Val_R]

For me, Fitbit is starting the day assuming I’ll burn my BMR plus the additional calories I’ve been burning,every day working out. So instead of starting the day with 1450 calories, I’m starting the day with that plus a “Fitbit adjustment” that equals in total about the total average number of calories I burn during a day, according to Fitbit—twenty three to twenty five hundred. Then if I burn a little less than that, it adjusts downward. If I followed that calorie suggestion on MFP, I would not lose a lb, but maintain. So whoever coded this, or updated it, or whatever, did not understand the assignment.
it seems to me, it should be a relatively simple fix. Their lack of action tells us all we need to know. Unfortunately, I just bought a Charge 6. I will use it for a while, but when it goes, I’ll be done with Fitbit. Such a shame that such a great company has gone downhill so fast. Thanks Google. No more Google products for me.

[bitfat_]

Yes. I went through Fitbit help chat and reported the bug. The more people that do this the better.

[bitfat_]

Thanks for the update

[shayemimi]

Same issue! Hoping it's fixed soon! 

[Spookiekabuki]

Today they told me 9/26 eta

[morty11]

That's a long time 

[francesmunro]

9/26 is actually ridiculous - I’ll be buying a garmin. A month for an update that was launched on a holiday weekend is absurd. This has seriously made logging my food and understanding my bonus cals as I eat back on long run days literally impossible.