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Can't connect MapMyRun and Fitbit

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‎06-09-2021 05:23 - last edited on ‎06-09-2021 10:19 by Fitbit Moderator

‎06-09-2021 05:23 - last edited on ‎06-09-2021 10:19 by Fitbit Moderator

I have the Fitbit app installed on my iPhone 11 Plus and and I also have the MapMyRun app installed.
I cannot get the two apps to communicate with one another.  How do I set this up, please?

 

 

 

Moderator edit: subject for clarity/label 

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‎06-09-2021 10:15 - edited ‎06-09-2021 10:24

‎06-09-2021 10:15 - edited ‎06-09-2021 10:24

Hello @cb561. Welcome to the community forums. 

 

Thank you for the detailed information. From our side, MapMyRun is supported since this is an integration of MapMyFitness Apps. You can find more information here: https://www.fitbit.com/global/us/technology/partnership/mapmyrun. 

 

For more information about how to connect your Fitbit account with another app, please check: 

How do I connect my Fitbit account with another app?

 

On a side note, I've moved your post to another board to keep our forums organized. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.

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‎06-09-2021 10:15 - edited ‎06-09-2021 10:24

‎06-09-2021 10:15 - edited ‎06-09-2021 10:24

Hello @cb561. Welcome to the community forums. 

 

Thank you for the detailed information. From our side, MapMyRun is supported since this is an integration of MapMyFitness Apps. You can find more information here: https://www.fitbit.com/global/us/technology/partnership/mapmyrun. 

 

For more information about how to connect your Fitbit account with another app, please check: 

How do I connect my Fitbit account with another app?

 

On a side note, I've moved your post to another board to keep our forums organized. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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‎07-11-2021 09:17

In response to WilsonFitbit

‎07-11-2021 09:17

The fitbit site says that they work together, but Fitbit does not show as an available connection on the Mapmyrun or MaymyFitness mobile apps or website applications.  It appears that the Fitbit site is incorrect.

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‎07-12-2021 08:33 - edited ‎07-12-2021 08:40

In response to correenp

‎07-12-2021 08:33 - edited ‎07-12-2021 08:40

Have you confirmed this @correenp by contacting MapMyFitness?

 

They still mention on their Blog that they work with fitbit. 

Screenshot_20210712-113705_Chrome.jpg

 

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‎10-01-2021 06:59

In response to correenp

‎10-01-2021 06:59

I have exactly the same issue. I am located in Europe. Does it have something to do with the fact that MapMyRun stores the data on US servers?

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