10-24-2018 02:21
10-24-2018 02:21
I am trying to connect my fitbit and myfitnesspal accounts, however when I try to connect via myfitnesspal it keeps saying there is already an account linked to my fitbit account and there cannot be more than one. Having searched the forums I have followed instructions to revoke access for myfitnesspal from fitbit successfully, on myfitnesspal I cannot 'disconnect' as it shows fitbit as not connected anyway. When I then try to reconnect them, I get the same message again on myfitnesspal, although if I go back to fitbit it shows myfitnesspal as being authorised. Can someone please help as I have tried these steps numerous times and it just isn't working! I have tried it on the desktop versions not just the apps.
10-25-2018 05:51
10-25-2018 05:51
Welcome to the Forums @TerriHull.
Thanks for trying to revoke the access and to connect them again before posting in here.
Given that these integrations are developed by the third parties I'd recommend that you try getting in touch with MFP directly. They should be able to see what is going on.
If you do get in touch with them, please keep us posted on how it goes.
Let me know if there are any further questions.