Can't disconnect from myfitnesspal

[taako]

Hi 🙂

In the past I had my fitbit connected to my profile on myfitnesspal which worked fine. However I've recently made a new account on myfitnesspal due to changing my name and wanting to start fresh.

Unfortunately every time I try to disconnect my fitbit from the old account it says it's disconnected, but when I try to connect to the new account it gives me a message saying that there is already an account connected to the fitbit. I've tried multiple times and it just won't disconnect from the old account, can anyone help?

[SunsetRunner]

Hi

Believe best to contact the myfitnesspal support team 

http://myfitnesspal.desk.com/customer/portal/emails/new

Hope it be fixed soon

[RobertoME]

Hello @taako always it's nice to see new faces in the Fitbit Community. Let me step and give you some suggestions before you contact MFP Support as @SunsetRunner kindly suggested. 

There was another user experiencing something similar so take a look at this post. It might provide the help you need to resolve this error you are having at the moment to connect your new account.

Keep me posted how it goes. I'll be around if you have more questions.