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Carrot rewards unable to authorize Fitbit as the step tracker

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‎04-02-2018 10:14

‎04-02-2018 10:14

I am trying to enable step tracking on Carrot rewards and authorize my Fitbit Charge 2 as the step tracker.

the allowed button is grayed out and cannot authorize.

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‎04-04-2018 08:20

‎04-04-2018 08:20

Hello there @OVic, welcome aboard to the Fitbit Community! I was reading your post that is not possible to connect with Carrot Rewards.

 

I've seen there is an issue with several user that are not able to sync information or have the same grayed out option that doesn't allow to complete the integration with the Dashboard.

 

The basic recommendation I can provide at the moment is to try with a different device to complete the connection, perhaps to circumvent the issue you are experiencing.

 

For more details please refer to our latest update regarding this issue: Fitbit is not syncing steps to Carrot Rewards App.

 

See you later and if I got more information I will let you know.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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