Charge 2 and MyFitnessPal aren't syncing

[Mcabney]

Hello!  I recently upgraded to the Charge 2. MyFitnessPal And Fitbit were both synching fine until 2/11/17. I can't figure out what's wrong. Please help. 

Moderator Edit: Updated Subject For Clarity.

[jenrose36]

I'm having the same issue! I've been syncing Fitbit to MFP for a couple years with zero problems, until yesterday, when suddenly steps are not syncing from Fitbit to MFP.

Removing and reconnecting the tracker worked once last night, but it's again not syncing today, and that same process isn't fixing the problem. It's a Charge 2.

Help!

[Mcabney]

I had to log into MyFitnessPal and re-establish the sync. Once I did that it immediately synched.

Thank you.

Sent from my iPhone

[RobertoME · Accepted solution]

Hello @Mcabney and @jenrose36, welcome aboard to the Fitbit Community. If you find difficulties to sync your steps the best to do is re-link both of your accounts and make sure on MFP is your Fitbit trackers selected to retrieve your steps. For more information the following post might be of your help.

See you around and let me know if you have more questions.