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Cubii 'steps' not counting in Daily Challenges

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‎10-21-2020 07:32

‎10-21-2020 07:32

Hello,

Several coworkers have Cubii Pros that sync automatically with Fitbit (Via 3rd party/Cubii app).


This shows up as walking in fitbit and the step count is added automatically - which is awesome!

 

We recently started doing Daily Challenges against each other and noticed that the Cubii 'steps' are not being counted in the total.  For instance, if one day I have 10,000 fitbit-generated steps, and 5,000 Cubii-generated steps, the Daily Challenge will only show the 10,000.  

 

What can I do to fix this?  Is anyone else having this issue?

 

Thanks!

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‎11-12-2020 19:29 - edited ‎06-30-2022 05:09

‎11-12-2020 19:29 - edited ‎06-30-2022 05:09

Hello @Nothanks123 yes thirddparty entered steps will be treated as a manually added step and will not show in a Fitbit challenge. Only Fitbit recorded steps will show. 

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‎03-07-2022 12:53

In response to Rich_Laue

‎03-07-2022 12:53

That sucks  They need to fix it.

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‎03-10-2022 13:25

In response to JUST2SHORT

‎03-10-2022 13:25

Welcome to the Fitbit Community, @Nothanks123 @JUST2SHORT.

 

Thank you for the information provided.

 

At this time, only steps from your Fitbit device or MobileTrack count towards a challenge. That means manually logged activities and activities tracked through third-party apps aren't included in your challenge total.

 

If you would like to make a suggestion, you are welcome to visit the Feature Suggestions board which is constantly monitored by our engineering team for future implementations.

 

Thank you for your support, @Rich_Laue.

 

Have a nice day.

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‎06-28-2022 18:20

‎06-28-2022 18:20

I realize I'm way late in seeing your question and I've had the same. What I do with my Fitbit is I wear it on my ankle and it does count the steps. However, it does not count how long I've been "cycling" on my Cubii in minutes. So, I could cycle for an hour or two and Fitbit doesn't show that I've met my 30-minute daily goal of exercise. I still have to go out and take a walk or some other activity to "earn" my 30-minute daily goal. 

FYI: I have a magnetic, metal, mesh band on my Fitbit that can be purchased on Amazon and it is long enough to wear on my ankle. Usually, there are two sizes to choose from.

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