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Deleted items being transferred to Weight Watchers

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‎01-07-2016 00:13

‎01-07-2016 00:13

I manually added to Fitbit swimming this morning and once I logged it I relaised I had put it down as 2 hours instead of 1. I deleted that one and re-entered it correctly with 1 hour.

 

However when I then logged into Weight Watchers their activity log had two swimming sessions logged on the same day. This doubled the amount of fitpoints on their system. I asked WW if there was a way of removing from their end, but they said it wasn't possible and it would update soon.

 

I have double checked and it has definitely been deleted from my Fitbit log, but not changed in the WW log. I realised I also did this for a run last week where I left my fitbit charging and it has done the same on the WW log (on there twice) so their suggestion that it might just need time to update is incorrect.

 

Anyone know how the syncing to WW can be updated to removed deleted items?

 

 

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‎01-18-2016 15:52

‎01-18-2016 15:52

@WanderingA Welcome to the Community! Thank you for the details that you've mentioned. It seems that you should wait so the activities can be updated. I haven't seen any suggestion about how to delete the duplicate activities in Weight Watchers. Since, the activities are showing double in Weight Watchers my best advice is to follow their instructions. 

 

Hope this helps Robot Happy. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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