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Difficulties to connect Fitbit with MyFitnessPal

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‎03-30-2021 20:47 - last edited on ‎03-31-2021 19:04 by Fitbit Moderator

‎03-30-2021 20:47 - last edited on ‎03-31-2021 19:04 by Fitbit Moderator

My *fitbit* stopped syncing with "mfp" Saturday though I didn't change anything! I've done everything possible & I can't sync them! When I try to, from "mfp" page I  click on 1st pg of *fitbit* which takes me to 2nd page which seems to be frozen/locked! Nothing is active on the second page! I can't "disconnect" to try to reconnect?  How can I unfreeze that second page? I wish I could post pictures!

 

Moderator edit: all-caps

Moderator edit: updated subject for clarity

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‎03-31-2021 19:03 - edited ‎03-31-2021 19:05

‎03-31-2021 19:03 - edited ‎03-31-2021 19:05

Welcome to the Fitbit Community, @TerriSpinner.

 

Thank you for the information provided.

 

According to your information, it seems that you are having difficulties with MyFitnessPal website, if this is the case, I would recommend getting in touch with their customer support.

 

You can revoke access to a third party app from Fitbit but it is necessary visiting MyFitnessPal to connect with Fitbit. For instructions on how to revoke access between your accounts and connect them, please visit this article.

 

Whether you want to attach an image, you can find the instructions in this site.

 

I moved this thread to Third-Party Integrations board because it is more related to the topic.

 

If you have any question, please let us know.

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