Discrepancies Between Peloton and Fitbit

[ShawnJ97]

Peloton data is not being received properly or updating to my fitbit device or phone app. I can confirm and see the data from Peloton in Health Connect but the calories burned is showing 70 million calories burned and the exercises are no longer been logged in exercise days. 

I have rebooted, relogged and reinstalled everything to no avail.

If I can't get help on this, I'm gone, cancelling membership and will NEVER return to these products.

Moderator Edit: Clarified subject and updated label

[EstuardoFitbit]

Hey @ShawnJ97, welcome to the Fitbit Community. 

Thanks for sharing this situation with us. I'm happy to help.

When you say the exercises aren't logged anymore, do you mean that exercises recorded by your watch aren't being logged in your Fitbit app?

It's important to note that the Fitbit app can only share information with other apps. It doesn't collect information recorded by other apps.

If Peloton is giving you that amount of calories burned, it might be related to the parameters you entered when setting up your Peloton account.

[ShawnJ97]

When I sync my Peloton treadmill to Fitbit, it used to record any workout
time and calories burned into my Fitbit app. This happened perfectly for
months and months going back to 2023. Then, in the last 3 months, this has
completely stopped.

I don't see any workout information in the app AND the calories burned is
not matching calories out in the food tracker portion of the app.

These are the two most important reasons for me having a fitbit and neither
are working correctly.

[EstuardoFitbit]

Hey there @ShawnJ97, thanks a lot for your response. 

Looks like there is an error in the connection between apps/devices. 

With that in mind, what I will suggest is revoking access from the Fitbit app and linking the apps again. 

You can revoke access for an app at any time by visiting your app settings.

[ShawnJ97]

I already tried that. Reinstalled everything, relinked it from the Peloton
end, everything.

[EstuardoFitbit]

Thanks @ShawnJ97, for the confirmation. 

If you've already tried this and are still experiencing the issue, it means you're affected by the syncing issue we're currently experiencing.

We're aware of this issue and actively working on a solution. I'm sorry for any inconvenience this has caused, and I hope we can get you back on track soon.