10-04-2016 09:04
10-04-2016 09:04
I just updated my password after received an email from Fitibt.
It was an oldish password anyway so i didnt mind.
I then went to the Fitbit app and noticed it didnt ask me to log back in. I synced my device and successfully update my profile information.
I thought changing my account password would of reset the app tokens so i would have had to reauth with the app.
Is this a bug ?
Sam!
10-04-2016 12:58 - edited 10-04-2016 12:59
10-04-2016 12:58 - edited 10-04-2016 12:59
Hey hey @Bonxy, we are aware of this behavior, I recommend getting in touch with support so they can evaluate your case. I'm sure they will be glad to assist.
Keep me posted!
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10-04-2016 14:31
10-04-2016 14:31
10-06-2016 08:37 - edited 10-06-2016 08:38
10-06-2016 08:37 - edited 10-06-2016 08:38
Thanks for getting back @Bonxy. In order to get a faster response, you can contact support via phone at (877) 623-4997 M-F 4am-8pm // Sa,Su 6am-5pm (PT) or via chat, please make sure of referencing your case number. I'm sure they will be glad to assist.
Was this what you were looking for? Vote for it and mark it as an Accepted Solution!