02-04-2017
16:36
- last edited on
02-06-2017
06:35
by
RobertoME
02-04-2017
16:36
- last edited on
02-06-2017
06:35
by
RobertoME
When a change is made to remove or change an amount of food eaten in my Sparkpeople account, the change is not shown in FitBit. I have had to manually delete the food on Fitbit. The 2 accounts get out of sync pretty easy because of this. Not that I am making a lot of mistakes - but I may make changes to groups of foods copied from one meal to the next.
This has been this way for a long time. Just wondering if when you sync - that it would -recheck the 3rd party site. It seems like I had this problem a long time ago with MyFitnessPal as well.
Moderator Edit: Updated Subject For Clarity.
02-06-2017 06:47
02-06-2017 06:47
Hello @Chiqid, good to see you again. Note that every third party app works in a different way in relation to Fitbit. This is because we don't have control over third party apps who use our open API.
If the issue persists also with MFP, it might be the way it works Sparkpeople. In the case of MFP when is integrated with Fitbit; every change you do on your food logging is reflect also on your Food entries on your Fitbit account. This is to give you an example the difference between apps and how they interact with your Fitbit account.
In the case this is an issue with the integration, I recommend to revoke the access from your applications settings on your online-Dashboard and re-link both of your accounts.
For more information about Sparkpeople, please approach to their support team.
See you around and let me know if you have additional questions.
"Great things are done by a series of small things brought together.” What's Cooking?
02-06-2017 11:36
02-06-2017 11:36
I'm not quite sure that I understand why it would work with MFP and not Sparkpeople. If the integration is there, it picks up new foods when they were entered, but not any other changes ... i.e.... deleted foods or changed quantity. It would seem that FitBit would pick those changes up when it picks up the changes for new foods. Is the same logic used when connecting to MFP as it is with Spark?
02-11-2017 04:36
02-11-2017 04:36
Hello @Chiqid, the integration change since are not the same developers, despite the integration is there it may have different functionality. For more information, the following post may give you more details of the different items that share each supported third party with Fitbit: Third Party Apps - Informational Post.
Did you try revoking the access, as I mentioned before to see if this makes any difference? Also did you try to contact Sparkpeople support for more information? For us is more difficult to have this information since the integration was not developed by us and we dont have full access to the data it syncs.
Keep me posted, I'll be here if you have more questions.
"Great things are done by a series of small things brought together.” What's Cooking?