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Error at the moment to connect Fitbit and Virgin Pulse

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‎04-17-2018 07:07 - last edited on ‎04-19-2018 09:17 by Moderator Alum

‎04-17-2018 07:07 - last edited on ‎04-19-2018 09:17 by Moderator Alum

I'm trying to connect my Fitbit to Virigin Pulse (for work) and every time I do I get "We could no pair your account. Detail HTTP 403 Forbidden." I go to Fitbit apps in settings and it is there but its not connected. I've revoked it and attempted to connect again and same thing happens. I've checked with other people and theirs Fitbits connected so I'm not sure why mine won't. Thanks!

 

 

Moderator Edit: Updated Subject For Clarity

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‎04-19-2018 09:16

‎04-19-2018 09:16

HI there @MCAltaHR, welcome aboard to the Fitbit Community! This seem to be a wellness program, different from a third party integration. So in this scenario, I recommend to contact directly Virgin Pulse, for more help.

 

Please refer to this thread for more details: Fit bit won't sync to Virgin Pulse.

 

See you around and let me know if you have other questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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