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Error when I try to disconnect Fitbit from Weight Watchers

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‎10-14-2017 07:18 - last edited on ‎10-21-2017 05:11 by Moderator Alum

‎10-14-2017 07:18 - last edited on ‎10-21-2017 05:11 by Moderator Alum

I was having issues syncing my new fitbit with WW, so I revoked access in my fitbit account and then tried to disconnect my fitbit in my WW account, but am getting an error when I click disconnect.  "

[500] An error occurred during delete, review server logs."
 
 
Moderator Edit: Updated Subject For Clarity.
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‎10-21-2017 05:10

‎10-21-2017 05:10

Hi there @tdanze, welcome aboard to the Fitbit Community. avoid to disconnect your WW account from Fitbit. If you are having issues to sync we do not recommend to do this process unless is specify by someone from support.

 

Are you experiencing some sort of syncing issues with your Fitbit account? This will explain why your data is not going through between the integration.

 

If ypur tracker is syncing normally with yiour Dashboard and the Error still is happening, 

feel free to contact WW support directly. The reason of this is we do not have access to the data from WW.

 

  1. US or Canada: 1-800-651-6000 or http://www.weightwatchers.com/help/contactus.aspx.
  2. UK: 0345 3451500 or at uk.help@weightwatchers.co.uk.

See you later and let me know if you have more questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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