Excessive number of steps

[Bicee]

Hello All!

I've been using a fitbit charge HR since august. I've connected it to strava a few weeks ago, but I found some anomalies. 

First: If I started a workout at the same time when I started my GPS watch the strava synced with the fitbit, there were two workouts. One by the fitbit, one by the strava. I usually deleted the duplicates (the one what I made by the fitbit) manually and kept the one made by strava because it was more accurate in terms of distance and heart rate infos. 

But now I started to notice an other huge problem. I do not start a workout on the fitbit when I go out to run but the auto-recognization is turned on. The fitbit knows when I run but I only see the workout made by strava on my dashboard. The problem is that the fitbit duplicates the number of steps of the workout. I know because when I come back from the running my first thing is to sync the fitbit with my phone and sync the watch with my pc. The fitbit is syncing faster and I can see that the number of steps increased according to the workout. But a few minutes later I see an other increase in the number of steps. I cannot track back the origin of the increase becaus IT IS NOT APPEARING ON THE GRAPHS, but I am sure that the fitbit duplicates the workout's steps.

I think this is a bug came with the latest Android app's update. Is it possible? Does anyone have the same issue? Can be there any kind of workaround or I have to get rid of the fitbit-strava syncing? 

Thank,

David

[RobertoME]

Hello @Bicee and welcome aboard to our community. In your case is not necessary to get rid of your integration with Strava but keep in mind that this is a common issue when it comes about third party integration and is not for bugs, but its the way it operates the Fitbit with the mobile Dashboard. A common issue I have saw, is when you logged an activity with a third party account, it possible that your Fitbit have read also the same information, making duplicate entries.

Indeed, one of the best practices, if your Strava and your Fitbit account are logging duplicate activities keep the one that you feel more accurate, as you do. Now with the new SmartTrack, as you mentioned, your tracker will know which type of exercise you are doing and it will logged this information automatically.

However if you want to keep your Strava information you can disable the SmartTrack option to automatically log your run exercise by going to your devices settings and select "Ignored" on the drop-down option of each exercise or the ones you want to ignored.

Hope this helps and keep me posted how it goes.

[Bicee]

Hello @RobertoME! 

I have tried to ignore the "Run" type workout and sync with Strava but the problem is still occurs. Ingnoring the workout does not seem to help because the Fitbit still counts the number of steps and when I sync it after a workout and the Strava activity appears on my Dashboard the app add the steps from the Strava activity too. 

Today I was running and I had steps somewhere around 17000. Then I synced my gps watch with Strava and the workout appeared in my Dashboard on Fitbit. After the syncronisation I have 28000 steps so I think the Fitbit somehow duplicated the number of steps. 

So next time I will try to turn on the auto-recognize function for the running then I will remove the duplicates if there will be. If this will not work, I will turn off the Strava integration.

I suppose that some of the latest updates caused this phenomena. This problem started to appear only a few weeks before. At that time, the Fitbit merged the two identical workouts together. I liked it because it used the step count of the Fitbit and the distance and HR datas of Strava. 

I will keep you updated if there will be any changes.

EDIT:

I am really sorry but seems like my stupidity causing this error and not the Strava integration of the Fitbit. 

For some reason, the Strava still uses the winter time so every workouit is shifted by one hour... And that one hour causes that excess 10-12000 extra steps after every workout.  

Sorry for wasting your time. I found the solution by trying to add the workout manually on the dashboard and noticed that the Strava says that I started the workout at 12:23 instead of 11:23. Interesting! 🙂