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Fit bit app and my fitness pal are no longer syncing

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‎12-09-2015 22:14

‎12-09-2015 22:14

The 2 apps were syncing up food and exercise logs but aren't anymore. I've restarted, deleted and reloaded, reconnected. Nothing seems to get the 2 syncing again and the fit bit app doesn't let me track my own exercises so my steps are lower than what they should be.
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‎12-10-2015 08:19

‎12-10-2015 08:19

@Caspien A warm welcome to the Community! Thanks for the troubleshooting that you've done. Since, you already tried unlink and relink both accounts I highly recommend to contact MyFitnessPal directly so they can investigate it.

When there is an issue syncing between Fitbit and MFP they post it on their website. 

 

What kind of error are you getting in your app that doesn't let you track your exercises?. 

 

Also, keep in mind that you shouldn't be logging step based activities if you're using your tracker because this will override the data. You should log activities that require more than steps like tennis or yoga. 

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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