Fit bit not syncing to virgin health miles

[Erikaheltemes20]

I just got my charge in the mail and my work has a program where we have so many steps and we can get up to $400 a year. Well for some odd reason my fit bit says its "connected" but in the virgin pulse account its syncing a total different amount then what my fit bit is saying like it's not syncing my steps? Please help I am so lost of what to do.

[Collin1000]

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@Erikaheltemes20 wrote:
I just got my charge in the mail and my work has a program where we have so many steps and we can get up to $400 a year. Well for some odd reason my fit bit says its "connected" but in the virgin pulse account its syncing a total different amount then what my fit bit is saying like it's not syncing my steps? Please help I am so lost of what to do.

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I would suggest contacting your work if you're having trouble with their program - it sounds like an issue on their end if it isn't updating with the correct number of steps.