FitBit account won't connect to MINDBODY app

[Julesdee]

Hi All, 

I previously had a Samsung Galaxy Note 5 and my fitbit account and MINDBODY app were synced perfectly. 2 weeks ago I got the Galaxy Note 8, tried to resync my fitbit account to the MINDBODY app and no such luck. I have been through absolutely every troubleshooting step with the support team at MINDBODY and no luck again. 

I tried going back to my old phone to sync thinking that it was possibly the new phone or something but it happened again so its not the phone either. 
I have attached some photos for you to see the issues I am having. You will see in the pics it says "couldnt connect to fitbit" and then it says "connected" but I can a

ssure you it is definitely not connected.

Has this happened to anyone else recently? How did you fix it? 

Thanks 🙂 

[Rich_Laue]

In the screenshot, What happens if you press the enable button to the right of mind body. 

Changing the phone will not disconnect the accounts. 

[Julesdee]

Hi Rich, thanks for your reply.

Do you mean in this section? Nothing changes Unfortunately 😞 

[Rich_Laue]

Does it show as being connected here, if so then revoke access, wait 15 minutes and set it up again. 

If this doesn't work you will have to ask mind body. Fitbit is not responsible for their connection. 

[Julesdee]

Thank you. Yeah i had done the revoke access step and re-setup the next day and it still didnt work. MINDBODY also have no solution. Such a shame as just a few weeks ago it was fine 😞 Thanks for all your help 🙂

[Rich_Laue]

Then mindbody needs to conttact Fitbit so that the two companies can troubleshoot together. 

[Julesdee · Accepted solution]

I found the solution. Previously when I wanted to connect the two I would un-tick sharing weight, friends and profile. I just tried to connect it and left everything ticked and it connected. I am guessing it is the "profile" that needs to be ticked rather than sharing everything individually (activity and exercise, heart rate, etc.)