FitBit not using My Fitness Pal data for calories eaten

[ShebaB]

I've been using my new FitBit One with My Fitness Pal for a week. Everything has been fine until today. But today, FitBit is reporting incorrect data for calories eaten. The correct number of cals eaten today, according to MFP, is 1,394, and I'm on track. FitBit says I've eaten 1,582 and am over my goal. I've searched through the help section and scanned the forums but I can't find a fix for this. I did try disconnecting MFP from FitBit and then reconnecting, which was suggested in one discussion, but it didn't do anything.

And just to be clear, I record all my foods ONLY in MFP, never in FitBit.

Any thoughts? Thank you.

[TandemWalker]

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@ShebaB wrote:

Just thought I'd note here that my FB has been syncing properly with the MFP data for the past two-plus weeks. I assume that FitBit figured out whatever the problem was and fixed it. Good. However, customer service's communications with me were not at all helpful, which is frustrating. But, at this point, things are working OK.

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Good to know, thanks for taking the time!

How do you know that the problem was with Fitbit and not MFP?

TW 

[SunsetRunner]

I (and others) were having the same problem using LoseIt, so it appears to have been a problem on FitBit's side.
I, too, was frustrated with their customer service not bring helpful, but apparently when they received multiple complaints they fixed it.

[SunsetRunner]

Mine stopped syncing again with LoseIt. Looks like yesterday (Wednesday) morning was the last time it synced. Anyone else having a problem?

[sdtd]

My FitBit stopped synching with MFP for a while today. The fix that worked
for me was to go to MFP, go to Devices, choose Disconnect. Then tell it to
Connect as if it were the first time to set it up. All is well now. Data
from device uploaded, food diary synched between the two sites.
Hopefully a fix like this also would work for your setup.

[EdgarFitbit]

Hello everyone! I'm so sorry for the delayed response but I just noticed this discussion was open so I decided to take ownership of this particular case with MyFitnessPal. Sorry for the troubles 

For those users who are still experiencing troubles with logged foods and multiple calories between MyFitnessPal account and Fitbit account, thank you so much for all the information and for contacting to MyFitnessPal support. It's been some days since we could confirm an issue with MyFitnessPal that is causing calories to be doubled or high. See my buddy @RickyFitbit's response to get more information here. 

Regarding LoseIt synchronization, if you're part of that little group who is experiencing troubles between Fitbit and their LoseIt account, please join this other discussion. If your data is not syncing properly, Take some time to unlink and relink by following the suggested steps. Any updates will be posted there. Thanks!

P.S. Happy Holidays!

@ShebaB I'm so sorry for the troubles and the wrong impression from our Customer Service departmanrt. You did a great job by contacting to Fitbit support; even though you fixed your issue, we want to offer you an apology for the delay and also, we want to offer you more assistance. If you're still experiencing troubles between both accounts or with your tracker, please let me know.