Fitbit Charge not tracking properly

[Blondeczik]

In addition to wearing my Fitbit I also track my workouts with Map My Fitness. Went for a walk today. MMF said I did 3.56 miles. Fitbit said I only did 2.5 miles. I've done this walk many times and even confirmed distance with my car. I've felt that I've been getting cheated out of steps lately and this confirms it. What's up?

[FerdinandFitbit]

Hi there @Blondeczik. Good to see you around!

I'm sorry you're having this problem with your tracker not getting your distance correctly.

I would recommend for this situation to set your stride length for your tracker to detect distance more accurately. For updating your stride length and adjusting it on your personal settings, do the following:

1. Go to a track or some place where you're sure of the distance.
2. Count your steps as you walk across that distance, making sure you travel at least 20 steps.
3. Divide the total distance (in feet) taken by the number of steps to get your stride length.

Your running stride can be calculated the same way if you run instead of walk.

To adjust your stride lengths using the Fitbit app, go to Account and find the Stride Length setting.

To adjust your stride lengths using the fitbit.com dashboard, click the gear icon in the top right and go to Settings > Personal Info. The stride length fields are in the Body Info section.

The changes take effect after you sync your tracker.

Hope this helps. Let me know if you need anything else! 🙂