help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit and FitnessPal refuse to work together

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-04-2017 07:55

‎06-04-2017 07:55

For about two months now my steps have not been automatically updating, I have the all day sync on but when I open my app it takes about a minute or two to sync to my current stats. On top of that none of my fitbit stats are being transferred over to my fitnesspal app. I looked in the help forums and it said that deleting and re-downloading the app may work but it didn't. Then I saw an article here on the fitbit webpage saying a fix was in the works but that was over a month and 1 update ago. Is this issue still being worked on or am I SOL?

Best Answer
1 REPLY 1

‎06-04-2017 08:30

‎06-04-2017 08:30

I giess if your ppsting here it is still an issue. 

I would'check the third party FAQ  at https://community.fitbit.com/t5/Third-Party-Integrations/Third-Party-Apps-FAQ/td-p/1874190

 

There are tips to getting third party sync back on track. Normally on our end the best course is to revoke access then reconnect. The step suggested would be to contact MFP if it is a problem tyat they can't seem to fix, they will reach out to Fitbit for help. You see in general third parties are the one in control of the connection.

Since this link is strickly through the net, and doesn't involve the fitbit app, i wiuld not expect delearing fotbit would do anything.

Best Answer
0 Votes