Fitbit and Weight Watchers not Syncing

[KateFitbit]

Update 5/10/2018: Hello everybody. We are aware of syncing difficulties between the Weight Watchers and Fitbit integration. Weight Watchers has addressed it here, and they are working to resolve this. We will update the thread as soon as we learn more.  

Moderator edit: label

[Kiggan]

 My flex suddenly doesn't dync with Weightwatchers?

Moderator Edit: Clarified Subject + Format

[MarcoGFitbit]

Hello @Kiggan, I hope you're doing well, thanks for joining the Fitbit Community. 

Thanks for bringing this situation to my attention. I have moved your post from the Flex board to the 3rd Party Integrations board so it can get more exposure. Tell me, is your Fitbit Flex syncing correctly with your Fitbit account? If so, I would like to suggest you to contact Weight Watchers for further advice about how to resolve this issue. Please contact them through:

1. US or Canada: 1-800-651-6000 or http://www.weightwatchers.com/help/contactus.aspx.
2. UK: 0345 3451500 or at uk.help@weightwatchers.co.uk.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[Kiggan]

Thanks for replay. Ihave already fix it.
MVH karin



Skickat från min Samsung Galaxy-smartphone.

[MarcoGFitbit]

Hello @Kiggan, I hope you're doing well, thanks for taking the time to reply and let me know you have already fixed this issue, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[JennIR]

How did you fix it?  Mine stopped syncing with my weight watchers app today.

JenniR

[lfm710]

I am talking to WW technical. they say they know there is a problem and will fix it tomorrow. Meanwhile I did get it to sync once by revoking the app rpiviledges, disconnecting and reconnecting.

I also asked for a credit, and got a 2 week extension, so feel free to contact them on chat 🙂

[MarcoGFitbit]

Hello @JennIR, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you around too @lfm710, I hope you're doing well. 

@lfm710, I'm very glad to know you were able to resolve this issue by removing the link between both apps. 

@JennIR, I appreciate your participation in the forums, at this moment in order to prevent losing any progress in WW, my best recommendation would be contacting the WW Support Team. Please refer to my previous post to get information about how to contact them. 

Thanks for your patience and understanding, please keep me updated! 

[mfoti1]

Same issue with my Charge 2.

[lfm710]

It was a WW problem, but I believe it is not fixed. Mine has worked since about mid day.

[KateFitbit]

This issue appears to be resolved and I'll be closing this post for further responses. If you have further issue, please see @MarcoGFitbit's post here.