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Fitbit app and MyFitnessPal refuse to sync for one particular date.

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‎05-31-2019 19:18 - last edited on ‎06-02-2019 07:50 by Fitbit Moderator

‎05-31-2019 19:18 - last edited on ‎06-02-2019 07:50 by Fitbit Moderator

Why would it be that for Sat, May 25, my Fitness Pal app and my Fitbit app won't sync, but they have for every other day for 4 months?  I cannot get the exercise to show on my Fitness Pal app.  It always subtracts calories due to activity but will only register 0 for that date even though the Fitbit app shows 11,800 steps.

 

 

Moderator edit: Clarified subject & Labels

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‎06-02-2019 07:49 - last edited on ‎05-24-2023 11:50 by Fitbit Moderator

‎06-02-2019 07:49 - last edited on ‎05-24-2023 11:50 by Fitbit Moderator

Welcome to the Forums @LDVT.

Thanks for bringing this up and sharing all of those details. I will be moving this thread to the Third-Party Integration board as I think it is better suited for it.

It is important to mention that integrations do not regularly sync retroactively, meaning that if a day did not sync at that time it won't sync in the future. 

It is possible that what happened is that MFP's connection to Fitbit experienced issues during the 25th and that is why it didn't happen at the time and why that day is not syncing now. 

Let me know if there is anything else that I can do for you.

Lanuza | Community Moderator

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