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Fitbit app is not connecting to WW

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‎01-23-2021 05:13 - last edited on ‎02-17-2021 12:47 by Fitbit Moderator

‎01-23-2021 05:13 - last edited on ‎02-17-2021 12:47 by Fitbit Moderator

I can't get my Fitbit to connect to my WW app.  WW is telling me that I need to update my Fitbit app. I did that but still not connecting. Need some help please! Thx🥺

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎01-25-2021 08:36

‎01-25-2021 08:36

Are you connecting through your WW app @Alta2 

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‎01-27-2021 17:11

In response to Rich_Laue

‎01-27-2021 17:11

I have tried many times in the last 1-2nhiurs

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‎01-27-2021 22:15

In response to SunsetRunner

‎01-27-2021 22:15

Then it is time to reach out to WW

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‎02-16-2021 23:28

‎02-16-2021 23:28

Alta2 did you get it to connect? I go through all the steps, log in and then get a blank screen. So frustrating 😩

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‎02-17-2021 13:02 - edited ‎02-17-2021 14:05

In response to MrsMykeeC

‎02-17-2021 13:02 - edited ‎02-17-2021 14:05

Hi everyone!

 

@Alta2  @MrsMykeeC @SunsetRunner Thanks for the information provided on your posts and for trying to solve this before reaching out. Please check that your Fitbit devices are properly syncing, if not, you can find useful information in this link Why won't my Fitbit device sync?

 

If this persists, the best is to contact WW for further assistance, as our friend @Rich_Laue mentioned. 

 

I'll be around. 

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