Fitbit app no longer communicating with Noom

[enbrenner]

My Charge 4 Fitbit appears to be working fine and the Fitbit app updates with all my stats properly. Since January 1 2025 I have had my Fitbit app  connected to my Noom app to send over step count data to the Noom activity tracker. This stopped working yesterday. I updated both apps, disconnected the Fitbit from Noom and revoked access from Noom and then reconnected them.  Both apps say the other is connected, but no data transfers.  My charge 4 is fully charged. Any thoughts about where the problem lies?

Moderator Edit: Clarified subject and updated label

[GordonFitbit]

Hi everyone,

We appreciate your patience while we investigate the problem with syncing data between Fitbit and Noom.   I spoke with Noom who is aware of the syncing issue.  The dates mentioned in this post are reflective of when Noom's Fitbit integration service went down.  Noom is actively working on a fix and backfilling your data into Noom.   So, please be patience while they resolve this problem.

If you have further questions, please reach out to Noom.

[Cadssboyd]

I experienced the same problem the same dates in February that everyone else did I was able to finally get it back connected. Fitbit HELP had me do numerous steps, including a complete shutdown and restart of my Fitbit. It worked for about 10 days and now is out again. I’ve been told there is an outage or there is a problem between Fitbit and Noom. Is there any new reports news or fixes available?

[GordonFitbit]

Hi @Cadssboyd 

Have you checked with Noom?  The problem with syncing data was on their side.

[Dchamp2]

Noom’s support response today “Regarding your question about the Fitbit , I can confirm that it's working probably and there was already an issue but we got it fixed and it's working fine now “

I’m still in limbo and it’s not working for me. 

[Dchamp2]

I did today and was told it was resolved. Unfortunately it’s not fixed for me.
Thanks Laurie

[susmeg]

I finally emailed with someone at Noom. They told me to disconnect both apps, uninstall them, then re-install and reconnect them. I was leary of that as there's a risk of losing data. I did make sure both were updated to the latest iteration, disconnected them, turned off my phone for a few mins. Then I turned it back on, reconnected them, and this time they worked. But it may be worth directly emailing with Noom -- {support @Noom dot com} (Fitbit won't let me enter the email normally 🙄)

These are the steps. they told me to follow:
With that in mind, can you follow the steps below to reinstall Noom and let me know how it goes?

1. Disconnect Fitbit and all other sources from the Noom app by going to Noom > Settings > Apps & Devices > Connect Additional Devices, tapping Okay on the popup, and tapping Disconnect on Fitbit and any other device.
2. Uninstall both Noom and the Fitbit apps.
3. Go to Fitbit Applications, log in to your Fitbit account, search in the list for Noom Coach, and tap Revoke Access if it's there.
4. Reinstall both the Noom and Fitbit apps.
5. Open the Fitbit app and log in to your account.
6. Open Noom and log in to your account with your appropriate login method.
7. Once you've logged into Noom, reconnect your Fitbit: go to Settings > Apps & Devices > Connect Additional Devices, tap Okay on the popup, tap Connect beside Fitbit and enable all of the options. Important: All options must be selected or your steps may not sync.
8. Tap Allow.
9. Tap and select Fitbit.

[Cadssboyd]

Thank you! I was able to uninstall -disconnect Fitbit from my phone and reinstall and then noom picked up the steps again. Thank you so much!!
Alison Boyd