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Fitbit app no longer communicating with Noom

‎02-15-2025 05:48 - last edited on ‎03-01-2025 08:30 by Fitbit Moderator

‎02-15-2025 05:48 - last edited on ‎03-01-2025 08:30 by Fitbit Moderator

My Charge 4 Fitbit appears to be working fine and the Fitbit app updates with all my stats properly. Since January 1 2025 I have had my Fitbit app  connected to my Noom app to send over step count data to the Noom activity tracker. This stopped working yesterday. I updated both apps, disconnected the Fitbit from Noom and revoked access from Noom and then reconnected them.  Both apps say the other is connected, but no data transfers.  My charge 4 is fully charged. Any thoughts about where the problem lies?

 

Moderator Edit: Clarified subject and updated label

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40 REPLIES 40

yesterday

In response to susmeg

yesterday

Hi everyone,

We appreciate your patience while we investigate the problem with syncing data between Fitbit and Noom.   I spoke with Noom who is aware of the syncing issue.  The dates mentioned in this post are reflective of when Noom's Fitbit integration service went down.  Noom is actively working on a fix and backfilling your data into Noom.   So, please be patience while they resolve this problem.

If you have further questions, please reach out to Noom.

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