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Fitbit app saying I am over quota for calories

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‎10-28-2014 12:34

‎10-28-2014 12:34

Hi there.

 

I have myfitnesspal connected to fitbit on an iphone 6plus.

 

I notice in the fitbit dashboard it will have accounted for calories in via myfitnesspal and also has accounted for calories burned.

 

But if I drill into 'calories eaten' it then says 'over budget' 1339 cals in - 0 cals out.

 

In other words it has not applied the burnet calories to the calories in/out

 

How do I fix this?

 

Also I want to eat 1600 calories a day, in withings that was very straight forward. In fitbit, it keeps increasing my allowence over the day, I am currently at 3300, if I ate that amount I would get fatter not thinner. I understand this is a problem between myfitnesspal and fitbit, but basically I wanted to say, what a pain, if the dashboard is confusing people are not going to get it are they?

 

As it goes I know I need to eat 1600 calories a day, so I can at least work that out for myself.

 

 

 

 

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5 REPLIES 5

‎10-28-2014 13:37

‎10-28-2014 13:37

Since the recent update, I am having the same problem.  It is saying zero calories out when I click on calories left, so it appears the I have all of my calories left for the day.

 

I have deleted and reinstalled the app and it didnt help.

Best Answer

‎10-28-2014 15:45

In response to jennifervwatson

‎10-28-2014 15:45

Hi,

 

My wife and I are both having the same problem.  In the dashboard on my computer, it looks fine, but on the app (iOS version, using iPhone 5), the difference is very clearly not correct.  Both of us updated the app recently.

Best Answer

‎10-29-2014 16:02

In response to Valsu

‎10-29-2014 16:02

I emailed Fitbit support about this, and included screenshots.   They said:

 

"Customers have been reporting this issue when looking at this tile, using the iOS mobile app it shows discrepancies with the amounts measured for calorie intake and burn. We appreciate you taking the time to bring this to our attention. For us to take further actions and fix this we'll escalate this information to our engineering team to find a prompt solution."

 

Hopefully a fix will be out soon!!

Best Answer

‎10-30-2014 18:27

In response to PurdueGuy

‎10-30-2014 18:27

I am also having the same problem... please let me know when a soluation is found.

@PurdueGuy wrote:

I emailed Fitbit support about this, and included screenshots.   They said:

 

"Customers have been reporting this issue when looking at this tile, using the iOS mobile app it shows discrepancies with the amounts measured for calorie intake and burn. We appreciate you taking the time to bring this to our attention. For us to take further actions and fix this we'll escalate this information to our engineering team to find a prompt solution."

 

Hopefully a fix will be out soon!!

 

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0 Votes

‎11-05-2014 13:43

In response to skitsemetry

‎11-05-2014 13:43

I am also having problems since the upgrade, glad to see I am not crazy!  I am also having issues with accuracy of steps and mileage since upgrade.  Anyone else having other issues?

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