Fitbit dashboard and Endomondo (or manually added) activity

[Goldinka]

Hi all.

I have trouble with syncing between fitbit dashboard and Endomondo. Today I was kickbiking - over 8km, 1hour of activity. This track I save by Endomondo on my phone. Everything is ok on Endomondo profile. When I go to Fitbit dashboard I can see, that today I was active only for 14minutes, walk about 4km. But that's not true. So I look at activity detail on Fitbit - on my profile. I can see that sync with Endomondo pass correctly - I can see distance, time and so on (no steps). So I went back to my FitBit dashboard, but there is same - distance, activity time, calories - all without my Endomondo track which is synced how I can see.

Same happend when I try to add same activity on my FitBit profile manually. It saved correctly, but on dashboard no change (no added distance, time activity or calories). And some strange thing happend. When I updated this, my Endomondo synced track from today changed - distance set to 0, time to 0. But on Endomondo profile there is everything OK. Please fix these troubles....!

Thanks.

 Goldinka

[SilviaFitbit]

@Goldinka It's great to see you active in the Community! 

I appreciate the details that you provided me. Well the information from Fitbit to Endomondo will sync. Fitbit should sync steps, distance and sleep; Endomondo will sync just activities to Fitbit. Since, you're not seeing any information synced between both please unlink and relink the accounts to see if it resolves it. 

[Goldinka]

Hi @SilviaFitbit Thanks for reply.

I understand. My synchronization between Fitbit and Endomondo works fine I think. But "sync" between Fitbit profile on address fitbit.com/user/ID/activities and dashboard on https://www.fitbit.com/ (page where is all activity, sleep and so on logged as pictures and graphs and when I made something on 100% there is big green smile) - on dashboard there isn't logged my activity from endomondo (I mean in Very active minutes). So... On my profile I can see that I was active for one hour on bike - synced from endomondo, but on dashboard, there is that I was active only for 14minutes (some activity when I walk to work, morning acitivty). So my time activity from bike (1hour) isn't logged in Very active minutes. I am sure that works before, but now don't....

Reconnect Fitbit and Endomondo connection is every time first thing I do when I think that something didn't synchronized.... 🙂

[SilviaFitbit]

@Goldinka Thank you for providing me with more details. 

All Fitbit trackers are optimized for walking, running, and general household and lifestyle activities. They are not as accurate for activities like biking, but may record that your were active if you wear your tracker during a non-walking or running activity.

You earn Very Active Minutes when you wear your Fitbit while doing cardio workouts and high-intensity activities like jogging and running. Note that your active minute count will be lower for activities that are not primarily step-based, such as weight lifting, cycling, and rowing click here to learn more.