help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit flex step count not showing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-09-2014 14:16

‎09-09-2014 14:16

COuld be user error but I synced my Fitbit with MFP but the steps/calorie adjustment never came through.  I tried to unsync and then re-sync but MFP gives me a message that the fitbit is already synced with an account.  anyone run in to this?  what am I doing wron?

Best Answer
0 Votes
1 REPLY 1

‎09-15-2014 12:56

‎09-15-2014 12:56

@Rachy3212 It will be a pleasure to answer your inquiry! I appreciate the troubleshooting that you've done. 

Please make sure that your Flex is syncing to your Fitbit account because if you have both accounts link but Flex isn't syncing you won't see any data in MFP. Rest assure that steps and sleep data will  be in "Check In" section of MFP. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes