Fitbit has stopped syncing with other apps.

[Lindacrawford]

Stopped syncing with weight watchers and my fitness pal last night.  No reason. Deleted and reinstalled Fitbit. No progress. Anyone else having this problem today. 

Moderator edit: Clarified subject

[Rich_Laue]

@Bribiegirl this is because there is an issue between the Fitbit server and the WW server. It has nothing to do with your Fitbit. 

[japoff]

Thanks.  Looks like I have/had two separate issues then. So far my Fitbit seems to be tracking my steps this morning.


Sent from my Verizon 4G LTE Droid

[SunsetRunner]

I’m happy to report that I had to reconnect my Fitbit device in the WW app last night, but then it synced, capturing all my previously lost activity. WW has resolved the issue. 

[Trish73]

Whatever you've done I now back tracking my steps. Thanks 

[Debnutah]

Help....some say the WW not syching with Fitbit is solved. Now I cant add my Fitbit Ulta back. I hit WW in the list of compatible icon and it just spins.


Sent from my Sprint Samsung Galaxy S7.

[Bribiegirl]

It should be fixed now,mine is working againSent from my Galaxy-Tab A 2017 on the Telstra Mobile Network

[japoff]

My Fitbit has been working today and  did sync with WW.  Did lose some steps yesterday though.  Oh well. 

Sent from my Verizon 4G LTE Droid

[Debnutah]

During the mess with the WW app not synching with Fitbit, I unconnected the WWapp, now it won't reconnect.so shows no connection .can u tell me what to do? 

[LanuzaFitbit]

Hello everyone! 

I apologize for the delay in my response. Thanks for sharing all of those details and explaining the situation 

In this case I'd like to ask if the situation has continued or if it has been working correctly now? 

I look forward to your reply.

[japoff]

My Fitbit started synching with WW and tracking my steps without freezing up.  But, today it's started freezing up again in tracking my steps.  Fortunately not as bad though.

Sent from my Verizon 4G LTE Droid

[Debnutah]

Everything is working again...thanks!
Except I still don't want my log in to be connected to FB



Sent from my Sprint Samsung Galaxy S7.

[Bribiegirl]

Mine is fine again just hope it stays like that


Sent from Mail for Windows 10

[Debnutah]

😊🤞


Sent from my Sprint Samsung Galaxy S7.

[LanuzaFitbit]

Hello @Debnutah, @Bribiegirl and @japoff.

Thank you for taking the time to let me know it seems to be working correctly for the time being.

@japoff it could be that there is a lot of traffic between the apps and that is why it is freezing up. Let's keep an eye on it and let me know how it continues.

@Debnutah Could you elaborate on the login situation? Are you referring to Facebook or Fitbit? 

I am glad to know that you have getting the connection at the time. I'm sure that the situation will continue as it is right now.

Please let me know if there is anything else that I can help you with.

[Lindacrawford]

Weight watchers still not working. I have been through to their highest staff. When it first started Fitbit said to deny access which I did. MyFitnessPal and noom now fine. Ww no

Linda Crawford

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[LanuzaFitbit]

Hello @Lindacrawford.

I apologize for the delay in my response. Thanks for sharing your current situation.

Given that these integrations are developed and managed by the third parties, they should be able to take a closer look at what is going on and find a solution for it. Having said that, I am glad to read that MFP and Noom are working correctly for you.

Please let me know if there is anything else that I can help you with.

[Gmaof5]

Only thing not syncing is my weight loss..app picks it up from MFP but wont
display new numbers on the fitbit..everything else seems fine

[LanuzaFitbit]

Hello @Gmaof5.

Thanks for your reply.

In this case, it is important to mention that weight data will not sync between MFP and Fitbit unless you are logging it to Fitbit via an Aria scale.That is the way the integration has been developed.

Maybe you could post about in our Feature Suggestions board. That way other users can comment and vote on the idea to show their support. If you do post about that, be sure to read the FAQ to better understand how that board works.

Let me know if you have any further questions on the matter.

[Gmaof5]

It logged it up till now...hmmm

[Bribiegirl]

Mine is working fine now.