Greetings,
I just recently purchased a Fitbit Charge 2. I really like it's design and features. I purchased it primarily to get points from Humana's Go365 program. This is a free wellness incentive program offered by my health insurance. I get points for physical activity. I can then use those points to get gift cards. So I synced my Fitbit to Go365. Go365 gives you points for whatever category you score the most in, for that day. I noticed that Go365 was only giving me points for steps and sleeping. But no points for heart rate, calories, or weight.
This is a problem, because with the way Go365 is structured, I'll be missing out on a lot of points. To give you an example, I worked out yesterday. I walked a little over 7000 steps. I get 1 point for every 1000 steps. I also burned over 700 calories. I could get 5 points for every 100 calories burned, while my burn rate is over 200 calories per hour. Since Go365 is only seeing steps, I got 7 points from my workout. But if Go365 could see my calories, I would have gotten 35 points instead. Over the course of a year, this will add up to a lot of points.
So I contacted Humana to complain about them not giving me credit for my calories, heart rate, nor weight. They informed me that the reason I'm not getting points for any of those categories, is that Fitbit doesn't share them with Go365. She told me that Fitbit only shares steps and sleep data with Go365.
This was very disappointing news. I did some research and discovered that Garmin's fitness tracking devices share steps, heart rate, calories, and sleep data with Go365. I like my Fitbit Charge 2 and really don't want to return it and switch to a different brand. But I'm still within my return window and I am thinking about doing so.
Are there any plans in the near future for Fitbit to be able to send compatible data to Go365 for heart rate, calories, and weight? I've seen this question asked several times in the forums over the last couple of months, without being answered.
