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Fitbit not syncing with Strava app

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‎01-02-2020 14:53 - last edited on ‎12-07-2021 09:03 by Fitbit Moderator

‎01-02-2020 14:53 - last edited on ‎12-07-2021 09:03 by Fitbit Moderator

I’ve been trying to sync to my strava account. It says they’re connected but the activity is recorded on Fitbit but not auto syncing with strava. Occasionally when I go back into strava the link with Fitbit has dropped and I have to reconnect them?

 

Moderator edit: Subject for clarity 

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‎01-03-2020 16:35

‎01-03-2020 16:35

Welcome to the Community Forums @L-McD.

 

Thanks for bringing this to my attention and for the details that were shared in your post. To better assist you with this,m can you please let me know which mobile device are you using to sync your Fitbit? When was the first time you experienced this and how many times since then? If you haven't already done so, I recommend you to revoke Strava access following the below steps and then reconnect this app again following the steps that are specified on: How do I connect my Fitbit account with another app?

 

  1. Tap the Today tab 
     
    , and tap your profile picture. 
  2. Scroll down and tap Manage Data > Manage 3rd Party Apps.
  3. Log in to your Fitbit account.
  4. Tap Revoke Access to disconnect an app from your Fitbit account. 

 

Keep me posted and let me know if you require further assistance.

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