Fitbit not syncing with other apps

[Samphire73]

Having used Fitbit successfully to log runs for months I linked it with My fitness pal and Strava. For a number of weeks this was successful in syncing all runs to both apps. Then suddenly my runs were taking days to show up on MFP and Strava. Now they are not syncing at all. Have tried disconnecting and reconnecting, logging in and out of all apps, uninstalling and re-installing the apps with no success. It's getting very frustrating now. Has anyone else had this issue?

[Nikola84]

I can confirm that my runs are no longer syncing with strava. I am using Surge to track all my runs and until recently after I finish my run and sync with phone/pc I would get a notification on my phone (android) from strava that my run/ride is ready. I am not getting those notifications any more and my recent runs are not on strava. 2 of my friends are using Charge HR with Iphone and their runs are not showing up on strava either.

[Nikola84]

After my post I just got my runs on strava, one from 10 days ago and another from yesterday.

[VivisFitbit]

Welcome to the Community @Samphire73 and @Nikola84! Thank you for all the time you invested on this. The first you need to check is if your trackers is syncing properly, then go to the "Applications" section on your online Dashboard, and revoke access to Strava. Then proceed through the setup process at http://strava.fitbit.com/ and try to reconnect again.

This should fix the things, if not please keep me posted. 

[Nikola84]

@VivisFitbit I did what you instructed us to do yesterday, went for a run at 6 pm, synced my Surge with both phone (android) and pc and I still dont see that run on Strava. A friend of mine that I ran with using Charge HR and Iphone that also has her fitbit account linked to Strava has the run on strava.

As @Samphire73 mentioned, at some point in last few weeks the activites that are tracked with fitbit were not going over to strava right away, and the delay is random. Just rewoking the access and linking the strava and fitbit again does not solve that problem.

[Samphire73]

@VivisFitbit As mentioned in my original post I have disconnected then re connected the Fitbit, MFP and Strava apps, have logged in and out of all and have made sure my Fitbit is syncing on its own. None of these have any effect. Runs aren't showing up on Strava for days. I'm abroad at the moment so aren't using my GPS but will try again when I get home.

[VivisFitbit]

Thank you for reporting this guys! I will forward this information to our specialist team. Keep an eye on this thread for any update. 

Keep me posted on any news you may have!