Fitbit steps not updating in MyFitnessPal

[KeriKAY]

I've tried disconnecting and reconnecting the apps, logging out of both, and resetting the phone. Still no syncing of steps from my FitBit to either MyFitnessPal.com or MyFitnessPal app. Any other ideas besides revoking access (i.e., turning it off and back on again)?

Moderator edit: format. 

[sojad]

Exercise not syncing yet again?

[ChristyH75011]

I have the same issue, and I've tried everything too!

Clearing cookies, deleting the apps, unlinking and revoking, etc etc etc. Nothing is working. I don't know what else to try.

[KeriKAY]

I have also tried revoking access in the app and on the browser version of each site. I'm at a loss here.

[gmpug]

I'm having this issue as well. Is the problem on this end, or with MyFitnessPal?

[Andria1]

Same yesterday I disconnected and reconnected and eventually it worked today nothing it’s stuck at 4.5k steps when I’ve done 10k! I’ve tried everything recommended! Thinking to just get an Apple Watch! 

[crimsonlibrus]

Same here.  Updated Inspire 2 firmware...broke the interwebs.  Well, the MyFitnessPal sync, at least.  

[crimsonlibrus]

This might be the culprit: https://support.myfitnesspal.com/hc/en-us/articles/360056777832-2021-Messaging-Regarding-the-Status-...

[ChristyH75011]

Glad to know they’re working on it! Mine synced overnight and looks to be working again

[crimsonlibrus]

Ditto

[KeriKAY]

My steps are updating as of last night but I'm not getting any calorie adjustments in the app. I have premium and have opted into it. Any thoughts?

[crimsonlibrus]

Not sure. Both calories and steps started syncing for me about 5 hours
after I updated my Inspire 2's firmware.

[Smart2eat]

I have same issue today. No sync again

[KrisGolden]

So I've had this issue with my Ionic and a previous Samsung tracker. It seems to be a myfitnesspal issue. I did find a work around though after sleuthing! (This is for Android phones, if it works on Apple please confirm) I downloaded an app called Health Sync. It does cost 2-3 euros/dollars but it's for lifetime use. I was then able to use it to sync my fitbit to Google health, and then set my fitnesspal to link with Google health. Everything updates accordingly now.

I found this work around on the my fitbesspal forums, apparently this issue has been happening for quite some time.

Hope this helps!

[KrisGolden]

I meant Google Fit- not Google Health. It also has resolved  intermittent tracking issues. No issue over the last year.

[Rich_Laue]

From fitbit's side, the best we can do is to suggest revolking and reconnecting the two accounts. 

If this fails to work, the next step is to reach out to MFP since their isn't anything else that can be done from fitbit's end. 

[Nyril]

@Andria1 the issue is on MFP. Fitbit is not the ones losing connection. If you check you will see a lot of posts about MFP not syncing. Many have moved away from MFp for that reason. An apple watch won't solve the problem. 

[Nyril]

@crimsonlibrus great find! This explains the recent issues. 

[Rich_Laue]

With a little search on MFP I find their response. 

[Andria1]

Yeah that’s already been done! Someone shared a helpful article from MFP saying they’re doing some work on the app or something

Sent from my iPhone