06-06-2015 16:32
06-06-2015 16:32
06-07-2015 12:07 - edited 06-07-2015 12:08
06-07-2015 12:07 - edited 06-07-2015 12:08
Thanks for being part of our Community @carolonao! You can try is re-linking both accounts. What happens is that sometimes the connection between both accounts gets lost. To re-link them you need to revoke access form your Fitbit.com applications' setting. And the re-linking will be under your WWW account. To read the step by step instructions, you can read this article.
I hope this helps! 🙂