05-25-2020 04:27
05-25-2020 04:27
I have a Fitbit ionic.
My Fitbit app won’t authorise Strava even with using the strava.fitbit link multiple times.
by using this link I log into Strava then log into fitbit which just takes me to a web page of my dash board, and that’s it.
However Strava has authorised my Fitbit.
Ive tried to do it from a PC also, but still no luck.
I’ve also logged out of both accounts, deleted both apps, turned off Bluetooth but still no luck.
So I can’t upload fitbit activities to strava.
Any advice is gratefully accepted.
05-26-2020 08:50
05-26-2020 08:50
Have you revoked access and set it up again?
You may want to contact Fitbit.
05-26-2020 09:40
05-26-2020 09:40
Hi,
Yes I removed access from both Strava and Fitbit then re added.
Strava has authorised Fitbit, but Fitbit hasn’t authorised Strava.
I contacted Strava who said to contact Fitbit.
I’ve logged it with Fitbit and a case has been raised.
05-26-2020 12:05
05-26-2020 12:05
Are you asking about the Strava app on your tracker? Or the link between your Fitbit account and your Strava account?
05-26-2020 12:21
05-26-2020 12:21
The link between Fitbit and Strava.
05-26-2020 13:30
05-26-2020 13:30
Then please contact.fibit.com
05-26-2020 13:58
05-26-2020 13:58
Like I have already said, it has been logged with Fitbit and a case has been created.