Fitbit won't sync to Strava

[hectortool]

For some reason Fitbit sense is not able to synch with Strava App, I've followed all suggestions from Help post and nothing works.

I had to switch back to Samsung which still working as a charm.

Moderator Edit: Clarified subject

[Rich_Laue]

By following all suggestions, @hectortool 

• Your events are being recorded with GPS and you see the resulting map on fitbit. 
• You have revoked access to Strava, and set it up again. 

The next step would be to contact Fitbit. Strava is one of the two apps that Fitbit manages the sync with. 

Then the next step would be to contact Strava. 

If you have an iOS phone. Try this https://community.fitbit.com/t5/Third-Party-Integrations/Activities-not-syncing-to-strava/td-p/52744...

[hectortool]

I've contacted Strava support:

Fitbit actually pushes activities to Strava and if there is an activity on Strava that's not on Fitbit, Fitbit pulls the activity from us. Fitbit normally recommends the following in troubleshooting syncing issues: - Try reconnecting your accounts, syncing your Fitbit tracker, and waiting an hour. - Confirm that you are not recording a duplicate exercise in the Strava app and Fitbit app/device simultaneously. - Confirm that you are recording a GPS exercise if using Fitbit (only exercises with GPS on Fitbit will be sent to Strava). - Confirm that you recorded a new exercise after connecting your accounts (previous exercises won’t be uploaded). Athletes can use the TCX export from Fitbit to upload older exercises manually. We suggest reaching out to Fitbit directly since this is an issue on their end that we cannot look into. If you have done all of the above please submit a support request directly..

Fitbit support:

Thanks for the update and we're sorry for that. Our team is now aware of it and are working to identify a resolution as quickly as possible. We're sorry for the trouble. We appreciate your patience and look forward to getting you back on track.

I hope it doesn't take long...

[Rich_Laue]

@hectortool that is why I suggested calling Fitbit if the revoke / add doesn't work. 

IFTTT and Strava are the only ones currently managed by Fitbit. 

[t.parker]

@hectortool do you still have this problem? My Fitbit activities sync to Strava with no problem (yesterday 2x Bike and 1x Run synced). On the day you made this post, I also managed to sync my bike ride. So the problem isn't global.

[hectortool]

I'm still having the issue. 

Being able to record the fitbit activities gives me an idea than nothing is wrong with the gps location nor with the permissions as I have granted everything for the sake of testing.

Now I know all is good on Starva side as I can record activities with Garmin and Samsung devices.

What i also did is a Factory reset on the smartwatch and reinstall de Fitbit app... didn't help.

One thing that happened 1 year ago is that depending on the physical location, it might be that some apps are restricted to be used and hence access is revoked / even unistalled. That was my experience with the ECG app which works fine within Europe but not in Latinamerica ...

[t.parker]

@hectortool nothing really comes to my head. I don't think Strava syncing is location dependent. You may try to do a few more things to get more insight into what could possibly be wrong.

- create a new Fitbit account (just for a sake of testing) and add your watch to it. Connect this account with your existing Strava account.

- if the above doesn't work, see if connecting it to another Strava account (just create one, again for a sake of testing) would work.

I'm wondering if there is something particularly wrong with your current account (any kind of corruption preventing syncing from working). This isn't something that support would solve for you though but if you find out that your account doesn't work but the newly created one does then you have something more that you can give Fitbit to work with (not that they will).

[g0at]

For the last few weeks, this issue has also been bugging me. I've done all the recommended solutions, but none of them seem to work. I'm having to upload each activity manually which is really unnecessary when it could be done automatically. 

[hectortool]

@t.parker I have done all kind of tests, the conclusion is that smething is wrong with the API, please look at the Strava support feedback for further info.

I don't know if you're part of Fitbit support or just an enthuasiastic mate trying to help, which I really appreaciate! but the lack of answer from Fitbit support is terrible.

As you may see @g0at is also experiencing the same.

The issue i have is with Fitbit Sense, and the app is running on Android.

[t.parker]

@hectortool I'm not a part of the support. I'm just a user like you. I can't really help a lot with your problem as this is working for me. All my activities since you posted the original post did sync to Strava (except one run which I had to turn off GPS for because the battery wouldn't last). My Strava account linked with Fitbit isn't my main one (my "real" Strava account is linked with Garmin, the one for Fitbit I created to see whether the syncing worked but I don't use it for anything important). Fitbit support for Strava is very basic and rather poor (non-GPS activities don't sync and some GPS activities don't sync either, the subset of what can be synced is rather disappointing for Strava users). Nevertheless, I must say that it does work for me so I ran out of ideas. If you tried already setting up alternative accounts both for Fitbit and Strava and see whether that would work then probably ditching Fitbit is the last thing you can do. If you tried everything, syncing from other sources works (you mentioned Apple) so you ran out of options. I wouldn't expect any action coming from Fitbit if the problem isn't involving all the users (and even then Fitbit tends to ignore issues).

[hectortool]

Hi @t.parker, thanks for your time and kind help. Garmin data is far more useful on this matter and way more stable.

Pity that you have the same impression as I do about Fitbit ignoring issues.

[jcfenton]

I am also having this issue.  I updated my iPhone to the new ios 16 update and nothing has changed.  I have to export my activity as tcx to manually upload to strava.  Watch is versa 3.  Have also gone through the steps to reconnect bluetooth, revoke third party access, etc.

[Hillary_ms]

I am also having this issue with my Fitbit Luxe - super irritating. 

[hectortool]

I know it @Hillary_ms and the most irritating is fitbit confirms what we're already experiencing...they don't care

[Rich_Laue]

If fitbit has acknowledged the issue, then they are working on it. 

It would be way easier to fix if this affected everyone, which it doesn't. 

My a and bike rides are synced, and so are my 2 brothers. 

[ilaudor]

I am also having this issue it started out of nowhere after working fine for a year or more.  I tried all steps and nothing works when I record a walk from my Versa 3 i have to manually export the file and upload to Strava.  All my other sync apps like Garmin and C2 work just fine.

super frustrating the issue can only be on the Fitbit side.  does anyone have any idea if this is going to get fixed by FitBit support?

[Rich_Laue]

@ilaudor what did support say when you contacted them. 

Will it get fixed, I hope so. 

For many we don't have a issue. 

[ilaudor]

After a long debate on why there is no way my iOS version is somehow the reason for the issues I ended up with this. 

I don’t think this is even remotely related to the issue at all but we will see. 
not sure exactly how the app itself has anything to do with the activities syncing to Strava but OK

Moderator Edit: Formatting / Word choice

[hectortool]

Fitbit tend to ignore the issues.

Full details are within this thread.

[ilaudor]

Hey All,

I had a long chat with support again since they seem to be ignoring this. We went back and forth while i explained that the problem is NOT with Strava side since they dont even see the data coming across.

I forced the support person to give me a supervisor and they gave me this phine number.  the more of us that call to complain then maybe they have to actually fix it.

Call and complain multiple times this is what I plan to do.

Moderator Edit: Personal info removed