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HI SG won't sync with Fitbit app

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‎01-16-2022 06:04 - last edited on ‎01-17-2022 15:15 by Fitbit Moderator

‎01-16-2022 06:04 - last edited on ‎01-17-2022 15:15 by Fitbit Moderator

HI SG Program, This program was recently started in Singapore and I am a enrolled Study candidate and I have problem the HI SG app which was synced as per Health Promotion Board Singapore is not capturing the wear and Sleep times recorded in the Fitbit app. Anyone with similar issue or Fitbit SG Staff Please help me.

 

Moderator edit: format

Moderator edit: updated subject for clarity

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‎01-17-2022 15:13

‎01-17-2022 15:13

Welcome to the Fitbit Community, @SamuelDavid.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support.

 

Have a nice day.

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