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How do I connect music control?

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‎05-21-2017 14:01 - last edited on ‎05-28-2017 04:24 by Moderator Alum

‎05-21-2017 14:01 - last edited on ‎05-28-2017 04:24 by Moderator Alum

I just got my surge today and need help!!

 

I use Spotify for my music and I have a set of Bluetooth headphones. How do I connect them all so I don't have to carry my phone when I work out?

 

Moderator edit: Subject for clarity 

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‎05-28-2017 04:26

‎05-28-2017 04:26

A warm welcome to the Forums @lbrownie26. Regarding to your inquiry, when you have bluetooth headphones connected with your phone, you might experience some inconveniences connecting your Surge to it. 

 

But, if you were previously able to control music but now see "Not connected" or "Connecting..." on your Surge, test whether you're able to control music after trying each of these troubleshooting tips:

  • On your mobile device, go to Settings > Bluetooth and make sure Surge (Classic) is connected. If you no longer see Surge (Classic) on the list, you need to set it up music control again.
  • Confirm that your mobile device is within about 20 feet of your Surge.
  • In the settings on your Surge, confirm that Bluetooth Classic is set to "Pair."
  • Try switching Bluetooth Classic from "Pair" to something else and then back to "Pair."
  • Restart your mobile device.

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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