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How do I "De-link" my old fit bit zip and add my new device?

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‎08-01-2016 16:08

‎08-01-2016 16:08

I called Vitality and they state there are known issues. Anyone know how to sync my new fitbit device data over to Vitality?

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‎08-01-2016 17:37

‎08-01-2016 17:37

Allow me to help you @JakiLyn! If your account was already linked to Vitality you don't need to do anything. Just follow this set up a replacement tracker in your existing account. Also, please check that you're not setting up the tracker in your personal account because as far as I know you need your work email address in order to link Fitbit with Vitality. 

 

Hope this helps. Let me know how it goes. 

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