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How to get Weight Watchers activity points?

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‎06-29-2015 19:07 - last edited on ‎12-12-2015 10:12 by Moderator Alum

‎06-29-2015 19:07 - last edited on ‎12-12-2015 10:12 by Moderator Alum

My Charge HR is not giving me any Weight Watchers activity points.  I gives me 0 before I even get out of bed then never changes as the day goes on.  I walk an average of 4 miles per day and get no points for it throught Fitbit, and if I track that walk through the Weight Watchers app I get 5 activity points.  My Fitbit is synced with my phone, my Weight Watchers account and my Weight Watchers app.  I do not know what else to do!

 

Moderator edit: updated subject for clarity

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‎07-02-2015 17:55

‎07-02-2015 17:55

Welcome to the Fitbit Community @ASager. It's great to have you here. I would recommend revoking the access between your two accounts and link them once again. If this doesn't work, it could be a good idea contacting Weight Watchers customer service team at 1-800-651-6000 or http://www.weightwatchers.com/help/contactus.aspx.


Happy stepping. Cat Very Happy

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