I revoked access to the Noom app and can not reconnect.

[SamVas]

I revoked access to the Noom app and can not reconnect. Using a Sense device and an Android/Samsung mobile. Help!

[Rich_Laue]

Please contact Noom, and include at what step and any error messages. 

[SamVas · Accepted solution]

I have contacted NOOM last week and after many chats and email communications, they finally came to the point. NOOM app has a bug and this is it. They are working on it and hope to resolve it soon. In the mean time I can suggest the following bypass to Noom vs fitbit users:

- Set up a Google-Fit account

- Download the App FitToFit and sync your fitibit data to Google-Fit (manually and automatically possible)

- Connect in the Noom App, to Google-Fit and get your data on weight and steps from there synchronized.

Hope this helps other users.

Good luck

[SamVas]

See my newest post, up here. There are an answer and a bypass solution.

[Astro1980]

The previous work around didn't work for me. I just got this from Noom support:

Our developers are now aware of this issue where selecting certain step sources does not prompt you to log in or allow permissions for the tracker to properly work. This is a high priority for them and they are working hard to have this resolved as soon as possible. However, we do have a workaround to get it working for you now! Please follow these steps:

1. Go to Settings > Apps & Devices within the Noom app. Scroll down and select "Polar" as your step source. This will take you to a page to log in to Polar. This selection is only temporary so you will not need to log in or do anything else here.
2. Press the Home button on your phone (typically the circle icon in the bottom center of your screen) to leave the Noom app and proceed to open the Chrome browser. After opening Chrome, go to https://syncmydevice.com (be sure to type it exactly as shown or just click the link provided in this step if you're on your phone!).
3. You should now be viewing a page with a list of trackers. Tap "Connect" next to the tracker you're trying to connect (you can also tap "Disconnect" on any trackers you may need to disconnect). After tapping "Connect," you will be prompted to log in to your tracker's account. After logging in, you will often be asked which permissions to give the app. Be sure to select "Allow all."
4. You can now navigate back into the Noom app and go back to Settings > Apps & Devices to select the tracker you just connected and logged into. You should be good to go! (If you're still viewing the Polar login page from earlier, you can tap the "X" icon in the top left corner to go back).

And that's it! We know this is an involved workaround but we've had a great success rate so far! Please note that your steps may not sync in right away, and depending on the tracker's servers, it could take up to a few hours before the initial sync comes through.

[JuliaDC]

Thank you, this fixed my issue!

[Drea1103]

I got a 404 Error when doing this. I, too, am at my wit's end with Noom. I just want to connect and use it with full functionality. Ready to chuck it all in.

[Rich_Laue]

@Drea1103 has boom fixed their problem yet? This Noom issue is with Noom and you really need to contact Noom. Fitbit will not be able fix this

[Drea1103]

Yes! It was a momentary glitch. I tried again a little later and everything worked great. I'm all connected now. Thanks so much!Sent via the Samsung Galaxy S9+, an AT&T 5G Evolution capable smartphone

[Trojan4173]

Scrolled down and there is no POLAR option.

🤷🏼‍:male_sign:

[Rich_Laue]

Hi @Trojan4173 what are you asking? 

If your asking about why Noom has no Polar, you may want to ask them.